Terms and Conditions
introduction
Welcome to Frankincense Island, the online store specializing in selling Omani frankincense and its derivatives.
By using our website, you agree to be bound by the following terms and conditions, so please read them carefully.
Products and Quality
All products offered in our store are 100% natural and carefully selected from their original sources.
We guarantee the quality of our products, and if you encounter any problems, you can contact our 24-hour customer service.
Orders and Payment
We accept several secure payment methods, including bank cards, digital wallets, and cash on delivery (if available).
You must ensure the accuracy of the information entered during the ordering process, as we are not responsible for any errors resulting from entering incorrect information.
For shipping and delivery
We offer delivery throughout Amman, in addition to international shipping.
Orders are shipped within a short period of time after order confirmation, and delivery times may vary depending on location.
If your order is delayed or any problems occur, please contact customer service.
Return and Exchange
We accept returns or exchanges for products with a manufacturing defect or non-conformity to the description, within 14 days of receipt.
The product must be in its original condition and unused.
The customer bears the shipping costs in some cases of return, according to the store's policy.
Privacy Policy
We respect our customers' privacy and are committed to protecting their data.
We do not share your personal information with any third party except as necessary to fulfill requests or comply with local laws.
Amendments to the Terms and Conditions
We reserve the right to modify these terms and conditions at any time, and any changes will be posted on this page.
You are advised to review them regularly to ensure you are aware of the most up-to-date policies.
