Return and Exchange Policy – ​​Frankincense Island Store
1. Return Conditions:
* Customers have the right to return the product within (7-14) days from the date of receipt of the order.
* The product must be unused, in its original condition, and with unopened packaging.
* Customized products or special offers may only be returned in the event of a manufacturing defect.
2. Exchange Conditions:
* The product may be exchanged within (7-14) days from the date of receipt if it is unused and in its original condition.
* The customer bears the price difference (if any) if the product is exchanged for another product at a different price.
3. Products that are not returnable or exchangeable:
* Products that have been used, opened, or damaged due to misuse.
* Products on sale or included in special offers (unless there is a manufacturing defect).
* Perfumes or products that are perishable after opening.
4. How to submit a return or exchange request:
1. Contact us via email or WhatsApp, stating the order number.
2. Attach photos of the product in its current condition to evaluate the request.
3. The request will be reviewed and a response will be provided within 1-3 business days.
4. The customer bears the shipping costs in the event of a return or exchange, unless the product is defective or the wrong product was shipped.
5. Refund:
* The amount will be refunded within 3-7 business days after receiving the product and ensuring that it meets the return conditions.
* The amount will be refunded using the same payment method used when purchasing.
For inquiries, you can contact us via:
* Email: [Taark43@hotmail.com]
* WhatsApp number: [00968 99291799]